Pure Gym - Frequently Asked Questions

The Concept

Membership is great value, what's the catch?

There isn't a catch! We can do this by keeping costs low and removing unnecessary and expensive frills such as pool, sauna, fluffy towels, cafes etc.

What do you mean by 'no contract'?

Exactly that. You are only obliged to pay for one month’s membership by direct debit and after that you can cancel at any time.

Are the Pure Gyms really open 24 hours 7 days per week?

Yes they are!

Will the Pure Gyms be staffed 24/7?

Every Pure Gym will be staffed during the hours of 8am-8pm (Mon-Fri) and 10am-5pm (Sat & Sun). After this time the gym is remotely monitored with assistance call buttons located throughout the gym.

What is the minimum age to join a Pure Gym?

You need to be 18 years old to join a Pure Gym.

My gym hasn't opened yet - why do I have to pay before it opens?

Our special pre-opening offers have limited availability where you have the opportunity to make great savings. By paying now you guarantee yourself membership at the promotional rate. This covers your joining fee and your first month's membership. You pay nothing more until one month after the gym opens and you are not tied into a contract.

After my first initial payment – when is the next money due?

After the initial payment you will then make no further payment until one month after the gym opens.

If I take up a pre-opening offer now can I delay my membership to allow me to finish my contract with another gym?

Yes, you can delay your membership by up to 3 months from the day you join us to allow you to give notice on your current membership.

Do you have a Corporate or Family Membership Schemes?

We do not offer any corporate or family memberships because we are already offering great value for money.

Security

Will I be issued with a Pure Gym membership card?

No. You will be issued with a number that is unique to yourself which will enable you to gain access into the Pure Gym via a keypad at the entrance.

This can also be used to access the Members Area of the web site.

Will I be safe at a Pure Gym?

Yes! Each Pure Gym will be monitored via extensive CCTV coverage 24/7 with direct links to Emergency Services, and staff will be available 8am-8pm (Mon-Fri) and 10am-5pm (Sat & Sun). Assistance call buttons will be located throughout the gym.

Can I share or give my PIN number to somebody else to use?

Under no circumstances can you give or share your PIN number with anybody else as it is unique to yourself. To protect the interests and ensure the safety of our valued, paying members, offenders will have their membership cancelled. All members entering and exiting a Pure Gym are monitored by CCTV 24/7 to further enhance member safety and prevent PIN number abuse.

Is the Pure Gym website secure?

Yes, the membership application form on the website is secure. Any details will be fully encrypted and your Personal and Banking details will be kept private. Please refer to our privacy statement on the website for further details.

Facilities

What equipment do you have?

Check out our Gym Equipment page to see our range of equipment

Will I be shown how to use the equipment?

Yes, we provide a free half hour group induction given by a qualified trainer in which we will show you how to operate the equipment, should you require this. You can book this induction session when you join or via the Members area of the web site

Are there changing facilities in each Pure Gym?

Yes, we provide showers, lockers and toilets. Hairdryers will also be provided. In the changing room dry areas we will also provide plug sockets.

Are there lockers?

Yes, you can purchase a padlock from our vending machine in each Pure Gym. Lockers are located in the changing rooms and are only to be used for the duration of your training session.

Does the facility include sauna, steam, spa and pool?

No. We are offering a high quality, exercise and gym facility only, with a no 'frills and fuss' approach. This allows us to give you a high value - low cost membership. Why pay extra for facilities you don’t use?

Will personal training be available?

Yes, this is available at an additional cost of approximately £25-£40 per hour depending if it is part of a group booking, a series, or on a one-to-one basis, and on the experience of the Personal Trainer. You can contact the Personal Trainers directly at each Pure Gym or via the web site. Full details of each Personal Trainer are available on the website.

Are Pure Gym offering classes?

Classes will only be organised by the Personal Trainers in each gym.

Do Pure Gym offer Car Parking?

Due to their city centre locations, we do not offer car parking at the Edinburgh, Glasgow, Leeds, and Manchester Pure Gyms. Nearby car parks are shown on the location maps which can be found on the individual Gym pages. Smethwick, Wolverhampton and Sheffield Pure Gyms have free on site parking.